Touch the inductive keyboard, and the screen does not respond?

First, make sure that the positive and negative poles of the battery are not installed reversely, and that the battery has enough power.

Check whether the wire of the lock body is squeezed, and then reroute it.

Whether the operating mode has been set to fingerprint mode.

Feel the fingerprint reading is slow?

After using the fingerprint lock for a period of time, the reaction is a little slow, probably because the fingerprint collection window has been used for a long time, and the surface is dirty or wet. Find a clean and dry soft cloth to gently wipe it a few times, and then try again.

Cannot change or delete fingerprint?

Before the operation, confirm whether your fingerprint is a user management fingerprint. If not, you cannot operate. If you want to change yourself into a user fingerprint manager, follow the steps in the manual to correct the operation.

Can’t the handle of the smart lock be turned?

The panel is installed askew, resulting in large friction between the lock body and the panel. It is difficult to turn the handle, so you can adjust the position of the panel appropriately.

Does the display indicate locked?

The panel is locked due to incorrect password or fingerprint input many times. It is similar to unlocking a mobile phone. Wait quietly for about 3-5 minutes, and the lock will be automatically unlocked.

How do I cancel my order?

You can cancel the order within 30 minutes of placing the order. We will process your order cancellation request within 24 working hours. Your refund amount will be returned to the order account within 1-2 working days after the refund application is approved, depending on the payment method you used when placing the order. If it is not returned within 5 working days, please contact us at:


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